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Mendeley cannot reconnect to the internet after sleep and change in wifi

Occasionally, despite having internet Mendeley cannot sync with the server stating that there is no internet connection. This usually happens after my laptop is in the sleep state. I also change the wifi network occasionally (home/work).

"There was a problem connecting to mendeley.com to sync your library: Network access is disabled."

There is no clear pattern as to how this begins, because very often it works just fine. Once broke I have to restart mendeley to reconnect to the internet.

Will be happy to provide logs if you tell me where they are.

Arch opearting system.

38 votes
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    Mateusz BieniekMateusz Bieniek shared this idea  ·   ·  Admin →


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      • Jorge Fernandez de CossioJorge Fernandez de Cossio commented  · 

        Yes, this occurs to me too. The real problem is that I have to close all the tabs I had open and restart Mendeley to "fix" the issue.

      • JosselJossel commented  · 

        I share your sentiments and it is truly annoying. Especially when the article you want to cite is a webpage that needs to be synced first. I am stuck with the same problem as we speak..!!

      • John SmithJohn Smith commented  · 

        I am having the same problem.
        Running on Linux (Manjaro), Mendeley refuses to sync several times a day, displaying the message:

        There was a problem connecting to mendeley.com to sync your library: Network access is disabled.

        There is no real problem with network access, as I can still load websites, for example. Restarting Mendeley fixes the problem.

      • Oleksandr VlasiukOleksandr Vlasiuk commented  · 

        If launched from the terminal, outputs
        QIODevice::read (QDisabledNetworkReply): device not open.

      • Wilmer E. HenaoWilmer E. Henao commented  · 

        Sorry for being late. I was having the same problem and it turns out that I accidentally had changed the RSYNC proxy variable. Maybe this is your problem?. Actually, I have a bug somewhere that is changing it randomly... anyway.

        Issue the following command on the command line. You may want to put it into your ~/.bashrc

        unset rsync_proxy
        unset RSYNC_PROXY

        Then restart mendeley.

        That solved it for me.

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      • Matteo SeclìMatteo Seclì commented  · 

        Same with Ubuntu 16.04 64bit and the latest version of Mendeley. This is a very annoying problem. Restarting Mendeley "solves" the issue, but the problem should not occur at all in the first place.

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